Shopping
All questions regarding your shopping experience on the store and the payment process.
How do I cancel my order?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Can I edit my order?
You can contact us through our contact page! We will be happy to assist you.
How can I confirm my order has been placed?
After completing your order, a confirmation email with the order details will be sent to your email. Please make sure your checkout process is complete. If you do not receive an email confirmation please check your spam folder. If you have not received it at all please contact us and we will be happy to assist you.
What types of shipping services does KABOORA offer?
KABOORA offers tailored shipping services for both retail and wholesale transactions. Customers can choose between "Ship to Pickup Point" for complimentary shipping to designated locations or "Ship to Address" for direct delivery with a nominal fee.
Are there any shipping benefits for wholesale buyers?
Yes, wholesale buyers enjoy complimentary shipping within specified distances from Strasbourg. Orders exceeding €1000 qualify for free shipping within a 30-kilometer radius, while orders over €3000 receive free shipping within a 60-kilometer radius.
Can I pick up my order directly from a store?
Absolutely! KABOORA offers a "Pick Up from Store" option for added convenience. Customers can collect their orders directly from designated retail locations, further enhancing flexibility in delivery options.
How does KABOORA ensure reliability in shipping?
KABOORA prioritizes convenience and reliability in every shipment. With our diverse shipping services and commitment to customer satisfaction, you can trust KABOORA to deliver your orders seamlessly, tailored to your requirements.
Shipping & Returns
Learn more about our shipping and return policy
When can I expect my Refund?
Our standard refund processing time is typically 5-7 Business day from the date we receive your request. However, please note that the exact timeline can vary based on factors such as the payment method used and the nature of the transaction.
If you have initiated the refund through our online system, you may have received a confirmation email with a tracking or reference number. This number can be used to track the status of your refund.
How much does shipping cost?
You can contact us through our contact page! We will be happy to assist you.
Where do you ship?
all European countries
Can I change my shipping address?
If your order is already in transit, we recommend reaching out to our customer support team at contact@kaboora.fr as soon as possible. They will assist in coordinating with our shipping partners to make the necessary adjustments.
KABOORA Bottles
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What are Kaboora bottles made from?
Our water bottles are made of 304 stainless steel.
What is the best way to store and clean the KABOORA bottles?
The best way to clean the KABOORA bottles is with dish soap and warm water after each use and let them air dry with cap off. Store the KABOORA bottles with cap off.
Can I put my KABOORA bottle in the dishwasher?
Kaboora stainless steel water bottles are not dishwasher safe. Placing them in the dishwasher will damage the bottle.
When I fly, am I able to bring my KABOORA bottles with me ?
To pass airport security the KABOORA bottles must be empty, once passed the security you may refill them from a drinking station.
Where can I put my KABOORA bottle?
Most of our KABOORA bottles can fit in backpacks, bicycle bottle holders, car cup holders and side pockets.
Payment
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What payment methods do you accept?
We accept various payment methods, including Visa card, MasterCard American Express Apple Pay Shop pay carte bancaire PayPal. You can choose your preferred payment option during the checkout process.
Can I use multiple payment methods for a single purchase?
Currently, we only support using one payment method per transaction. Please choose the payment method that suits you best during checkout.
Are there any additional fees for using a specific payment method?
We do not charge additional fees for using specific payment methods. However, you may want to check with your payment provider for any fees they may apply.
What should I do if my payment is declined?
If your payment is declined, please double-check your payment information for accuracy. If the issue persists, contact your payment provider or reach out to our customer support for assistance.
Are you still having trouble finding what you are looking for?
Please feel free to contact us if you are unable to find the answer to your question in our FAQ.